Terms & Conditions

Hyperpik is an online marketplace that connects customers with independent neighbourhood shops, such as restaurants, grocery, fashion and electronics stores. Hyperpik provides the platform, takes orders and payments on the shops' behalf, and arranges delivery. The goods are sold and prepared by the shops, who are responsible for their items, prices, quality and stock.

• You must be at least 18 years old, or use Hyperpik under the supervision of a parent or guardian.
• You sign in with a one-time password sent to your phone. You are responsible for activity under your account and for keeping your phone secure.
• Give accurate details, especially your delivery address and a phone number the rider can reach.

• An order is an offer to buy from a shop. It is confirmed when the shop accepts it. A shop may decline or cancel an order, for example because an item is out of stock or the shop has closed.
• Prices, taxes, delivery fees and any handling fee are shown before you pay. The total you see at checkout is what you pay.
• Item photos and descriptions are supplied by shops and are indicative. Allergens and ingredients are the shop's responsibility; contact the shop if you have a dietary need.

Payments are processed by Razorpay, an RBI-authorised payment aggregator, using UPI, cards, net banking and wallets. Hyperpik does not see or store your card or bank details. Cash on delivery is available where the shop offers it. If a payment fails but your account is debited, the amount is reversed by the payment gateway to the source account, normally within 5 to 7 working days.

Delivery is described in our Shipping & Delivery Policy. Cancellations and refunds are described in our Cancellation & Refund Policy. Both form part of these terms.

• Do not misuse the service: no false orders, fraud, abuse of riders or shop staff, or attempts to interfere with the platform.
• Do not use coupons, offers or refunds in a way they were not intended for. We may cancel orders and suspend accounts that do.

We act as a platform and are not the maker or seller of the goods. To the extent permitted by law, we are not liable for the quality of items sold by shops, or for indirect or consequential loss. Nothing in these terms limits any right you have as a consumer under Indian law, including the Consumer Protection Act, 2019. Our liability for any order is limited to the amount you paid for it.

The Hyperpik name, logo, website and apps belong to us. Shop names, menus and photos belong to the respective shops. You may not copy or reuse them without permission.

We may update these terms; the version on this page, with its date, is the current one. These terms are governed by the laws of India and the courts at Hyderabad, Telangana have jurisdiction, subject to any consumer forum rights you have by law.